Returns and Refunds
We’re confident you’ll love the products in our New Zealand natural skin care and natural make-up ranges but if for some reason you are dissatisfied, please let us know without hesitation. If our products vary from our description of them we will certainly accept their return and refund your money.
We ask that you purchase our products for the use they are intended. We cannot refund products if you have decided that you ordered the wrong colour or incorrect product for the purpose you had in mind. We certainly do our best to make sure you are satisfied and credit rather than refund may be an option we choose at our discretion.
We ensure our goods are securely packaged and correctly addressed according to your instructions when you order. If goods are lost or damaged by the courier, please let us know straight away so we can arrange to remedy the situation as soon as possible. Check your packages before signing for them because once you have signed, it is accepted that you are happy with the condition of the parcels and no claim can be made on the courier or Clearburn Naturals.
Shipping within New Zealand is at the flat rate of NZ$7.00 per order, with free shipping for orders over NZ$60.00. We are currently unable to ship overseas.
Once we have received payment (dependent on your payment method), we execute your order and dispatch it to you via Fastway Courier. Delivery will normally be within five (5) working days. Please add an extra two days for rural delivery.
You will receive an email with tracking details as soon as your order is packed. Please allow extra delivery time for orders placed on weekends or public holidays.
The courier will need your signature to deliver your goods.
If you have a crucial order please let us know so we can advise our fastest delivery option.
Your details are private information and we do not share this information with any other parties at any time. If you currently receive our newsletter and no longer wish to receive it, please unsubscribe (at the bottom of the newsletter) at any time.
Our prices are all quoted in New Zealand dollars and include GST. If you would like to purchase from Clearburn Naturals on a larger scale, please contact us for bulk pricing.
We offer a PCI Compliant third-party payment option – Paypal – to process credit cards online. All transactions with credit cards are processed online instantly. The transaction and your information are protected by robust industry security standards. Credit card details are not stored online.